Returns & Exchanges
At Kumori, we strive for perfection in every stitch, but if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your fashion journey with us is effortless, from the first click to a potential exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items with all tags attached into the reusable shipping bag or a sturdy box to ensure they remain protected.
Attach the Label
Print the prepaid shipping label provided via email and secure it firmly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing